Safety and Recall Info

Our Commitment to Safety

As we select the toys that we carry in our stores and online, we do everything we can to ensure that the products we choose have met safety standards as well as quality standards so that they represent lasting play value for your children. We work closely with our suppliers - reputable companies that have detailed information on safety that we can share with our customers.

When our team recommends toys to you - whether in person or through our website - we have categorized them based on the recommended ages provided by the manufacturer. We therefore will not recommend a toy with small parts for children under 3 years of age due to the choking hazard, but will also ensure that the toys that we recommend for older children will be challenging and stimulating for them.

The age grading on a package is based on information compiled from research into children's age, size, skill and maturity level and then applied to the toy. It is intended to provide a guideline, and because children grow and develop at different rates we encourage you to use your best judgement when selecting a toy for your child.

No label or safety warning is a substitute for appropriate adult supervision or proper use and care of a toy. As toys age and suffer wear and tear, they should be repaired or thrown out. Broken or worn out toys can pose a potential hazard to children of any age.

Further safety and recall information can be found at the following websites:

Health Canada has a website devoted to safety information for children's products, including toys. The link is: http://www.hc-sc.gc.ca/cps-spc/child-enfant/index-eng.php

Health Canada's Consumer Product Safety division (http://www.hc-sc.gc.ca/cps-spc/index-eng.php) also posts lists of recalled products. The link is: http://cpsr-rspc.hc-sc.gc.ca/PR-RP/home-accueil-eng.jsp

The Federal Government also has a Healthy Canadians website that lists product recalls. The link is: http://www.healthycanadians.gc.ca

Industry Canada's Department of Consumer Affairs also has information on consumer issues . Their website is: http://www.consumerinformation.ca

The Canadian Toy Testing Council (CTTC) is a non-profit, voluntary, registered charitable organization, working for parents since 1952. Their job is to test toys and to help you make good purchasing decisions on toys. Their website is: www.toy-testing.org