Return & Exchange Policy
We're sorry your purchase didn't work out for some reason.
We will be happy to refund your purchase to the original tender within 7 days of purchase. You can exchange your purchase or get a store credit within 30 days of purchase. Sorry, No cash refunds will be processed on website orders.
Please understand that items must be unused, in the original un-opened package, and be accompanied by a receipt or packing slip.
You may return the item(s) to any of our store locations or ship it back to us. Please contact us at firstname.lastname@example.org for a return authorization if you will be mailing the item(s) back to us. Please include your order number in the email. You are responsible for the return shipping and for ensuring that the item(s) are packaged in a protective cardboard box for return shipment.
Return (shipping prepaid) to: Toybox, 2933 West Broadway, Vancouver, B.C., Canada V6K 2G6
If the item was a gift and you do not have the original receipt, only a packing slip, you may still return the item for exchange or store credit following the same procedure above. Still have questions? Just call us at 604-336-3224, Toll free at 1.888.218-5215 or email us at email@example.com